FAQs
Welcome to the Kai’s Wicks LLC FAQ page! We’ve put together answers to the most common questions about our soy wax candles, so you can shop with confidence and enjoy your candles to the fullest.
Q: What makes Kai’s Wicks candles different?
A: Each candle is hand-poured in small batches using 100% natural soy wax, cotton wicks, and high-quality fragrance oils. Our focus is eco-friendly, clean-burning candles with scents that create warmth and comfort in your home.
Q: Are your candles made with 100% soy wax?
A: Yes! We only use natural soy wax no paraffin or harmful additives. Soy wax is renewable, biodegradable, and burns cleaner and longer.
Q: Why does my candle have frosting or small imperfections?
A: Great question! Frosting is a natural occurrence in soy wax. It doesn’t affect performance or scent—it’s simply proof that your candle is made from natural wax.
Q: How quickly will my order ship?
A: Orders are typically processed within 3-5 business days. You’ll receive tracking information as soon as your order ships.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. only.
Q: What if my candle arrives damaged?
A: If your candle arrives broken or defective, please contact us within 7 days with photos, and we’ll be happy to send a replacement.
Q: Do you accept returns?
A: For safety reasons, we don’t accept returns on used candles. However, if your order isn’t what you expected, please reach out we want you to love your purchase.
Q: Do you make custom candles for weddings, showers, or events?
A: Yes! We love creating special candles for memorable occasions. Please contact us for custom orders and bulk pricing.
Q: How should I burn my candle safely?
A: For best results: Trim wick to ¼” before each burn
Allow your candle to burn for 2–3 hours on the first use to create a full melt pool
Never burn for more than 4 hours at a time
Keep away from drafts, pets, and children
Q: How can I reuse the jar?
A: Once the candle is finished, simply clean out the jar with warm soapy water. They make perfect containers for plants, makeup brushes, or small keepsakes.
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